Privacy Policy

1. Information We Collect

We collect and process operational data to provide AI orchestration services for hotel operations. The types of data we collect include:

• Guest Communication Data: Chat messages, service requests, and feedback from guests interacting with front desk operations.
• Operational Data: Housekeeping schedules, maintenance requests, room status updates, and service ticket information.
• Staff Communication: Internal communications and coordination messages between hotel staff members.
• Performance Metrics: Analytics on response times, service completion rates, and operational efficiency indicators.
• Usage Data: Information about how our platform is used, including feature utilization and system interactions.

We implement data minimization practices and only collect information necessary for providing our AI orchestration services.

2. How We Use Information

The data we collect supports the following objectives:

• Providing AI-powered orchestration for front desk, housekeeping, and operational workflows.
• Generating automated service tickets and staff notifications based on guest requests and operational needs.
• Delivering real-time analytics and insights to help Clients optimize their hotel operations.
• Improving our AI models and platform capabilities to better serve our Clients.
• Providing customer support and troubleshooting services.

3. Data Security

Protecting data integrity and confidentiality is fundamental to our operations. We employ comprehensive security measures, including:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Strict role-based access controls limit data access to authorized personnel only.
• Infrastructure Security: Secure cloud infrastructure with regular security audits and monitoring.
• Compliance: Adherence to SOC 2 Type 2 standards and hospitality industry security best practices.
• Regular Audits: Routine security assessments and vulnerability testing.

4. Data Sharing and Disclosure

We do not sell or rent data. Limited data sharing occurs under these circumstances:

• Service Providers: Trusted third-party providers who assist in our operations and agree to strict confidentiality terms.
• AI Processing: Secure integration with AI service providers for natural language processing and orchestration services.
• Legal Obligations: Compliance with applicable laws, regulations, or court orders requiring disclosure.
• Business Transactions: Transfer of data in the context of mergers, acquisitions, or sales of assets with equivalent privacy protections.

5. Data Retention

We retain data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by contractual agreements. Operational data is typically retained for the duration of our service relationship plus any applicable legal retention periods. Upon termination of our services or upon request, we will securely delete data in our possession according to our data deletion procedures.

6. Rights of Clients and Individuals

Our Clients and individuals whose data we process have rights that may include:

• Access to information about data processing activities.
• Correction of inaccurate or incomplete data.
• Deletion of data under certain circumstances.
• Restriction or objection to certain processing activities.
• Data portability where technically feasible.

To exercise these rights, please contact us at hello@tempo.studio. We will respond to requests in accordance with applicable privacy laws.

7. International Data Transfers

As a provider serving global hospitality clients, we may process data in countries outside of where our Clients operate. We comply with applicable data protection laws, including GDPR, CCPA, and similar frameworks, implementing appropriate safeguards to ensure secure international data transfers.

8. AI and Automated Processing

Our services utilize artificial intelligence and automated processing to orchestrate hotel operations. This includes automated decision-making for service routing, staff notifications, and operational workflows. Clients maintain control over their operational processes and can configure system behaviors according to their preferences.

9. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. We encourage Clients to review this page for updates. Significant changes will be communicated directly to Clients with reasonable advance notice.

10. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting Tempo to orchestrate your hotel operations. We remain committed to safeguarding your data and ensuring its secure and effective use in delivering exceptional hospitality experiences.